Delete your Lumii staff account

You can request deletion of your Lumii staff account without installing or signing in to the app.

Request deletion by email

1. Email support@lumii.com.au with the subject Lumii staff account deletion request.
2. Send from your account email address where possible. Include your name and clinic name, and say that you want to delete your staff account. If you cannot access that email address, tell support so another verification method can be arranged.
3. Support will verify the request and explain any ownership or shared-account issues before deletion. Do not send passwords, authenticator codes, patient records or identity documents in your initial email.

Email an account deletion request

This link opens your email app with a subject; it does not send anything or delete your account. Review and send the message yourself. If no email app opens, copy support@lumii.com.au into your email service. You can cancel before sending. If you change your mind after sending, contact support promptly; completed deletion cannot be undone.

Deleting from the app

In versions that offer it, open Settings → My Account & Security → Delete account. Read the confirmation and verify your password and any enrolled authenticator. If the control is unavailable or deletion fails, use the email request above. Signing out or uninstalling the app does not delete your account.

Clinic owners and shared accounts

Clinic owners need support-assisted closure so staff access, billing and retained clinic records can be reviewed. Accounts shared with a patient profile or other Lumii roles may also need support review. Tell support which access you want closed; do not delete or alter patient records to close your staff account.

What is deleted and what may remain

Staff-account deletion removes your sign-in access, clinic memberships and personal account preferences. It does not delete the clinic or erase its patient records.

Clinical notes, patient records, clinic messages, billing records and audit history, including authorship, may remain for clinical continuity, legal record-keeping and security. Retention depends on the record and the clinic's obligations; there is no single retention period for all clinical records. Contact your clinic about patient-record requests and support about account-specific retention.

Deletion does not remotely erase an offline device. Remove saved Lumii data before giving a device to someone else. Support can confirm whether an interrupted deletion finished; do not assume a timeout means the account was deleted.

For privacy enquiries, see the privacy policy or contact privacy@lumii.com.au.