The Lumii knowledge hub
A little help for
the busy days.
For the tricky conversations, the full appointment books and the things you wish someone had shown you on day one.
Practical reads for clinicians, administrators and clinic owners. Make yourself at home.
For clinicians
More room for the person in front of you.
Notes, handovers and follow-up that help care carry on.
A clinical handover the next person can act on
Prepare the relevant details, make responsibility clear and give the receiving clinician room to ask questions.
Read the guideClinical notes that help at the next appointment
A practical way to make the patient's priorities, your findings and the next step easier to find in a clinical note.
Read the guideGet the practical details ready before a telehealth call
A shared preparation checklist for reception and clinicians, including connection checks, patient support and a plan for interruptions.
Read the guideKeep follow-up work clear from request to completion
Give open tasks an owner, a next action and a review point, with useful examples for clinical and administrative teams.
Read the guideFor administrators
For everything that lands at the front desk.
Useful words and workable routines for a very full day.
Bulk billing and patient claims: what to explain at the desk
Who pays, what to record and what to say when a claim needs another look. A practical starting point for reception teams.
Read the guideReducing no-shows without nagging your patients
Make appointments easier to remember, easier to change and easier to offer to someone else when plans fall through.
Read the guideTalking about fees without the awkwardness
Clear, considerate ways to explain the clinic's quoted price, check an uncertainty and handle a fee question without guessing.
Read the guideWhen the clinic is running late
A calm reception routine for keeping people informed, offering workable choices and helping the team recover the day.
Read the guideFor clinic owners
A clinic that's good to work in.
Thoughtful decisions about your people, your time and your tools.
A better first week for new staff
Help a new colleague find their feet with a named buddy, a few real workflows and clear places to ask for help.
Read the guideChoosing practice software? Bring your awkward questions.
A useful demo starts with a day in your clinic. Here's what to ask about bookings, billing, moving records and getting help.
Read the guideThe weekly clinic check-in
A short meeting that turns the week's loose ends into a few clear decisions, without reading every report aloud.
Read the guide